Returns & Exchanges
At Impressions Furniture, we want you to love your home; if you are not completely satisfied with your purchase, you can return eligible items within 30 days of delivery. Please ensure all furniture remains in its original packaging and unassembled condition to qualify for a full refund.
Initiate Your Request
Log into your account portal or contact our support team with your order number and photos of the item to receive a Return Authorization Number.
Prepare for Pickup
Carefully repackage your items in their original boxes; for large furniture pieces, our team will coordinate a specialized freight pickup at your convenience.
Inspection Process
Once the item reaches our warehouse, our quality control team will inspect the piece to ensure it meets our resale standards and is free of damages.
Receive Your Refund
After approval, your refund will be processed back to your original payment method within 5-7 business days, minus any applicable restocking or shipping fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing